Who we are
Our website address is: http://buildingtree.ca
What personal data we collect and why we collect it
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
| The Building Tree Personal Information Protection Policy |
At the Building Tree, we are committed to providing our clients & customers with exceptional service. As providing this service may involve the collection and use of some personal information about our clients & customers, protecting their personal information is one of our highest priorities. While we have always respected our clients & customers privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information. We will inform our clients & customers of why and how we collect and use their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances. This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ & customers’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ & customers’ personal information and allowing our clients & customers to request access to, and correction of, their personal information.
Personal Information –means information about an identifiable individual (noted above) Personal information does not include contact information (described below).
Contact information – means information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
Privacy Officer – means the individual designated responsibility for ensuring that The Building Tree complies with this policy and PIPA.
Policy 1 – Collecting Personal Information
1.1 Unless the purposes for collecting personal information are obvious and the client or customer voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, at the time of collection.
1.2 We will only collect client or customer information that is necessary to fulfill the following purposes: To identify client or customer preferences;To deliver requested products and servicesTo ensure a high standard of service to our client or customerTo collect and process payments;
Policy 2 – Consent
2.1 We will obtain client or customer consent to collect and use personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided by phone or by email or it can be implied where the purpose for collecting using or disclosing the personal information would be considered obvious and the client or customer voluntarily provides personal information for that purpose, such as connecting the client or customer to another service or product provider at the request of the client or customer.
2.3 Consent may also be implied where a client or customer is given notice and a reasonable opportunity to opt-out of his or her personal information being used for the marketing of new services or products, and the client or customer does not opt-out. Note that at this time, the Building tree does not engage in electronic or telemarketing.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), clients and customers can withhold or withdraw their consent for The Building Tree to use their personal information in certain ways. A client or customer’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client or customer in making the decision.
2.5 We may collect, use or disclose personal information without the client or customers knowledge or consent in the following limited circumstances:
-When the collection, use or disclosure of personal information is permitted or required by law;
-In an emergency that threatens an individual’s life, health, or personal security;
-When the personal information is available from a public source (e.g., a telephone directory);
-When we require legal advice from a lawyer;
-For the purposes of collecting a debt;
-To protect ourselves from fraud;
-To investigate an anticipated breach of an agreement or a contravention of law
Policy 3 – Using and Disclosing Personal Information
3.1 We will only use or disclose client or customer personal information where necessary to fulfill the purposes identified at the time of collection
To conduct client, customer, member surveys in order to enhance the provision of our services;
To contact our clients or customers directly about products and services that may be of interest;
3.2 We will not use or disclose client or customer personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell client or customers lists or personal information to other parties
Policy 4 – Retaining Personal Information
4.1 If we use client or customer personal information to make a decision that directly affects a client or customer, we will retain that personal information for at least one year so that the client or customer has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain client or customer personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
Policy 5 – Ensuring Accuracy of Personal Information
5.1 We will make reasonable efforts to ensure that client or customer personal information is accurate and complete where it may be used to make a decision about the client or customer or disclosed to another organization.
5.2 Clients or customers may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the client or customers’ correction request in the file.
Policy 6 – Securing Personal Information
6.1 We are committed to ensuring the security of client or customer personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that client or customer personal information is appropriately protected:
–Project information that may include personal information is solely retained for the purpose of providing enhance customer service and is stored within email text only
–Payment information such as credit card numbers are destroyed upon processing payments and never stored digitally
6.3 We will use appropriate security measures when destroying client or customer personal information such as credit card information held temporarily to process payments.
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
Policy 7 – Providing Client and Customer Access to Personal Information
7.1 Clients or customers have a right to access their personal information.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell clients or customers how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client or customer of the cost and request further direction from the client or customer on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the client or customer in writing, providing the reasons for refusal and the recourse available to client or customer.
Policy 8 – Questions and Complaints: The Role of the Privacy Officer or designated individual
8.1 The Building Tree Privacy Officer is responsible for ensuring The Building Tree’s compliance with this policy and the Personal Information Protection Act.
8.2 Clients or customers should direct any complaints, concerns or questions regarding The Building Tree’s compliance in writing to the Privacy Officer. If she is unable to resolve the concern, the client or customer may also write to the Information and Privacy Commissioner of British Columbia.
Contact information for The Building Tree Privacy Officer:
612 Innes Street
Nelson V1L 5G2